The Referral Edge

Studies demonstrate that over 90% of consumers prefer word of mouth information when it comes time to making a buying decision. Studies also indicate that 87% of businesses fail to ask their customers for more business, yet those customers are 3 times more likely to do more business with them. Source: Jordon MEDIA. The question is, if a company's best customers come from referrals, why don't most organizations have a systematic plan for obtaining them?

High Velocity Training's premier training system, The Referral Edge, teaches sales professionals how to generate increased sales by tapping into existing customer relationships.

Participants Will Learn

• How to install a predictable referral system that will significantly increase sales at little or no additional cost
• How a "customer first" mindset translates to customer advocacy, loyalty and profit
• How to develop an unique brand message that elevates your product or service above the competition
• Skills to significantly increase the number of predictable referrals generated weekly
• Dialogue tactics for maximizing customer referral opportunities
• Mental strategies to eliminate the barriers to asking for referrals
• How to eliminate the cost and frustration of other "cold" sales methods by working a "warm" market

Who Should Attend?

Indirect, direct, retail, sales, and their management teams.